What should I do if my pet passes away at night? Do I need to contact a pet funeral service immediately?
When a pet passes away at home during the night, it is natural to feel anxious or unsure of what to do next. Please know that there is no need to rush.
In most situations, your pet’s body will not decompose or emit strong odors immediately, especially within the first several hours after passing. You may safely allow your pet to remain at home overnight, resting in a familiar and peaceful environment.
Many pet parents choose to use this quiet time to:
- Stay by their pet’s side
- Say goodbye in private
- Offer their final moments of love and companionship
This time can be emotionally meaningful and healing. There is no requirement to send your pet to a funeral service immediately during the night, unless there are specific concerns such as very hot weather or health risks.
If needed, you may gently prepare your pet’s body and arrange professional aftercare the following day.
🎥 For clear, step-by-step guidance on how to handle your pet’s remains at home, you may refer to this video:
Yes. In normal room conditions, it is generally safe to keep your pet at home for several hours or overnight. Simple steps such as placing your pet on a clean surface, keeping the room cool, and minimizing movement can help preserve dignity until arrangements are made.
Our pet funeral services are primarily based in Penang, and we mainly serve pet families across Penang Island and mainland Penang.
That said, we have also supported and assisted pet families from other states, including Kedah and Perak, who chose to engage our services due to trust, recommendations, or specific service needs.
For out-of-state pet families
If you are located outside Penang:
You are welcome to contact us for consultation
We will assess the distance, logistics, and timing
Arrangements are handled case by case to ensure dignity, safety, and compliance
Our priority is always to ensure that each pet’s final journey is handled with care, respect, and proper planning—regardless of location.
Yes, we do provide pet pick-up services, subject to an applicable fee.
However, many of our pet families choose to personally send their pets to our centre. For them, this final journey is a meaningful and symbolic act — a way to personally accompany their beloved pet on the last farewell, just as they would for a family member.
Pick-up arrangements
– Within Penang
Pick-up services can usually be arranged promptly, depending on timing and location.
– Outside Penang (e.g. Kedah, Perak)
Pick-up arrangements require additional coordination time and are handled on a case-by-case basis to ensure proper planning, safety, and respect.
Our team will always guide you gently on the most suitable option, based on your location, timing, and emotional needs.
Pet Cremation Services
Pet cremation services focus only on the cremation process.
They typically involve:
– Receiving your pet’s body
– Performing the cremation
– Returning the ashes (if applicable)
There is no farewell ceremony, no memorial space, and no emotional or grief support provided.
Pet cremation services address the physical handling of your pet, but do not support the emotional needs of the pet owner.
This option is usually chosen by families who prefer a simple, practical arrangement.
Pet Funeral Services
Pet funeral services provide a complete farewell journey, including a ceremony and dedicated space for goodbye.
They may include:
– A farewell hall or ceremony space
– Time and privacy to say goodbye
– Gentle preparation of your pet
– Memorial elements (flowers, blessings, keepsakes, rituals)
– Guidance and emotional support
– Cremation arrangements as part of the service
– From a grief counselling perspective, a farewell ceremony plays an important role in healing.
Many families choose pet funeral services because their pet is not “just a pet,” but a family member — and family deserves to be honoured, remembered, and properly farewelled.
When a pet passes away, the loss is often deep and personal, yet frequently misunderstood or unacknowledged by society.
A farewell ceremony helps pet owners:
Acknowledge the loss as real and valid
Create a clear moment of closure, instead of sudden separation
Express love, gratitude, and goodbye, which may otherwise remain unspoken
Reduce unresolved grief, guilt, or regret
Begin the grieving process in a healthier way
In counselling, rituals and ceremonies are known to:
– Help the heart accept what the mind already knows
– Provide structure during emotional shock
– Prevent suppressed or delayed grief
– Simply put, a farewell ceremony allows grief to be seen, felt, and gently released — rather than carried silently.
Our pet cremation fees vary depending on the type of cremation and your pet’s size. We aim to keep our pricing transparent while ensuring every pet is treated with dignity and respect.
Group Cremation
💰 Price range: RM 150 – RM 480
(Based on pet size)
This service includes:
– Group cremation with other pets
– Sea scattering (returning ashes gently to nature)
– Soft copy of a memorial photo for remembrance
– Group cremation is suitable for families who prefer a simple and respectful arrangement without the return of individual ashes.
Private Cremation
💰 Price range: RM 300 – RM 900
(Based on pet size)
This service includes:
– Individual (private) cremation
– Return of your pet’s ashes
– Basic urn
– Soft copy of a memorial photo
– Private cremation is often chosen by families who wish to keep their pet’s ashes for personal remembrance or memorial placement.
Basic Pet Funeral Service
💰 From RM 128
This service includes a full farewell, with:
– A simple, private room
– Allocated time for pet families to say goodbye
– A farewell box (instead of a coffin)
– Gentle guidance throughout the farewell
This option is suitable for families who want a meaningful goodbye in a simple and calm setting.
Warm Pet Funeral Service
💰 RM 588
This service offers a more comfortable and emotionally supportive environment, including:
– A more thoughtfully arranged farewell space
– Additional time and flexibility for the farewell
– A warmer, more personalised farewell experience
Many families choose this option when they want more space, privacy, and emotional comfort.
Premium Pet Funeral Service (with coffin)
💰 From RM 588
(Price varies depending on coffin size)
This service includes:
– A formal farewell ceremony
– Use of a coffin, selected according to pet size
– A more structured and ceremonial setting
It is suitable for families who wish to honour their pet with a more traditional and formal goodbye.
**Important notes
All packages include respectful handling and farewell time
Pricing differences are based on room setting, materials, and coffin size, not on care or respect
Cremation services are arranged separately and explained clearly in advance
We believe every pet deserves to be honoured, and every family deserves the time and space to grieve — regardless of the package chosen.
Yes.
We are the only pet funeral service provider on Penang Island where the pet funeral parlour and cremation facility are located under one roof.
This means pet families do not need to travel between different locations during an already emotional time. Everything — from farewell, ceremony, to cremation arrangements — can be handled in one single place, calmly and respectfully.